Syracuse Sun

The Syracuse VA Medical Center, subsidiary 528A7 in Syracuse, New York, scheduled 34,524 pending appointments during the period ending October 1, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments, 31,086 had a wait time of 30 days or less (90%) and 3,438 appointments (10%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and earn a higher income are placed in the lower priority groups.

Facility Code	Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
528A7	Syracuse	34,524	31,086	3,438
528GM	Rome	7,894	7,244	650
528GN	Binghamton	5,575	5,190	385
528GO	Watertown	4,816	4,788	28
528QG	Erie West	2,904	2,687	217
528QN	Watertown	2,882	2,732	150
528GL	Massena	2,387	2,330	57
528GP	Oswego	2,163	2,144	19
528G9	Freeville	1,735	1,712	23
528G5	Auburn	1,649	1,537	112
528QI	Erie East	1,332	1,143	189
528QH	South Salina	64	64	0

Source: U.S. Veteran's Administration