Do you need advice on what to do if a child or family member becomes sick? What to do? Where to take them?
Upstate’s Public Health Hotline is available 7 days a week from 8 a.m. to 11 p.m. at 315-464-3979.
The hotline is staffed by nurses who will answer questions about RSV, FLU, COVID and other acute illness in children and adults. Hotline nurses can provide recommendations on where to bring your child if they need to be seen by a provider.
Your child’s primary care provider is the best place to obtain medical advice. The Upstate Public Health Hotline is available to answer your questions if your Primary Care Provider is not available.
In this respiratory season, emergency rooms and urgent care centers are crowded with patients. A call to your Primary Care Provider or the Hotline for advice may provide you with information for care at home so you can avoid long waits for an in-person emergency visit.
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